Maintenance man intimidated my mother. She spoke to the manager about it who said and did nothing.

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My mother lives out of state from me. She is healthy and does fine. However she recently let me know that the maintenance man who came to her apt. was very hostile and acting like a bully. Scared and alone, she did not know what to do. She went to speak to the apartment manager who sat there and listened, but said nothing. The only thing the manager said was "I don't think he wa bullying you". To which my mother replied "Were you there?". She then left the office. My mother feels hurt by both the maintenance man and the reaction of the manager. The maintenance man came into her apartment and was looking at carpeting that needs to be changed. It is being changed because my mother used a solution on it which stained the carpet. However it has not been changed in a very long time so truly, no harm done. It is due for changing. When he came into the apt. which is my mother's home, he began to declare quite loudly and in an accusing way "That's bleach on the rug!". My mother was not expecting this at all since the Asst. Manager had already seen it and was very nice about it, my mother began to feel intimidated by the maintenance man. After he yelled about it being "bleach", my mother asked him if the carpet being put in would match the carpet in the bedroom. He said "no" and then proceeded to say that it was her fault the carpeting looked the way it did and not theirs. My mother said she understood however she pays to live there and since it was going to be changed, she would like the rug in the living room to match the rug in the bedroom. He described the new carpeting as being "dark gray". My mother said she did not understand this as she saw new carpeting someone had gotten and it was not gray. It was beige. He denied this and said it was gray and got mean about it. My mother later saw a piece of the carpeting that is used, and it is indeed beige. She wonders why he said "gray" except maybe to get her to change her mind about having her carpeting changed. Feeling the employee conducted himself in an intimidating way, she went to the manager. The manager listened but did not say anything when my mother voiced concern about the maintenance employee's anger and hostility. My mother said goodbye and then left. What recourse do we have? My mother should not have to be yelled at and bullied in her home. She was frightened by the man and the manager doesn't find this compelling.Any advice? Thank you.

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Brandy, I agree with you!

M88
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I would go there and see for myself what is happening. If both and manager and maintenance man are against her, I wonder about her safety. Maybe a time to move to a safer place. Just my opinion, I could be wrong but that is what came to my mind first.
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I don't keep the Clorox toilet bowl cleaner or the Soft Scrub with bleach in the bathroom. Mom ruined the plastic parts of her toilet frame by using it on the seat several times. The eroded seat absorbed urine from accidents and it really smelled bad. She kept saying it was my rabbits smelling, but I learned the truth. I bought her a new toilet frame and took the cleaners out. I clean the bathroom, anyway, so she didn't need them in there. She would squirt and leave.

Bleach is really caustic, so has to be used with care. My mother learned that squirting bleach cleaner on refrigerators, microwaves, washing machines, dryers, and cars will destroy the paint. Plastics will break down with repeat abuse. And of course, if any material is colored, we get that tie-dyed look. We have some towels like that, ff.
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Bleach accidents can happen to the clueless who don't have any memory issues. They just don't know.

My sig other was cleaning his sink in his bathroom using a cleaner that contained bleach.... instead of using paper towels to wipe out the cleaner from the sink, he used a brown hand cloth and also his brown bath towel. Well, I still use those towels for him, white splotches and all.

It is just a case where he never learned or paid attention when he was growing up at home to be careful when using bleach.

I removed that cleaner from his bathroom and replaced it with something organic that doesn't contain bleach. BUT I didn't remove the cleaner quick enough, he did it again on another hand towel :P
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Jessebelle, You may have a good point about bleach. Maybe someday the use of bleach will be discovered to be one of the toxic causes of dementia, cognitive decline, and alzheimers.

Jude! Once again you have nailed it! Maintenance men are just as dangerous as bleach, and require supervision.
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Jude, good for you! That guy deserves to be unemployed.
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Yike. Bleach. I think people older than 70 should have to have a mental competency test to buy bleach. My mother destroyed the finish on appliances and a car using bleach (before I came here). I don't let her around bleach anymore, since she doesn't understand it.

If this were me, I wouldn't be eyeing the behavior of the maintenance man, I would be wondering what possessed my mother to use bleach on a carpet.
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I live in my new apartment and yep the maintenance guys seem to be a law unto themselves. As I said to one only 2 weeks ago. Look we have two options as I see it the nice way or the unpleasant way. The nice way is I say those two bulbs you broke will leave this corridor unlit for the most part..... could you make sure they are fixed before you go - seeing as it was you who broke them carrying your ladder through, you say no problem and I say thank you and I make you a cuppa tea and offer you a biscuit while you change the two light bulbs.

The unpleasant way is that, since dim or absent lighting is a safety hazard, you should deal with it especially as it is a problem you caused, I report you to your boss for not dealing with it and my management company for employing a company that don't or won't address H&S issues promptly and let policy and procedure take its course.

I understand that everyone has bad days and terrible days. Let's just put this down to you having a terrible day huh?

He told me to f%^$ off.

He is now unemployed
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Beige
Gray
Mom needs a swatch of the carpet to be installed.
Men totally different when it comes to colors, BUT HE DID NOT HAVE THE RIGHT TO GET NASTY OR SASSY WITH MOM. GGGGGGRRRRRR!!!
Can mom use her cellular phone to make a recording of any further encounters with maintenance man and or management?
Can mom, instead of going to speak with manager, just hand him a letter?
Can mom have someone she trusts, preferably A MAN, present when the carpet comes in?
Have mom take pictures of the old carpet WITH THE STAIN.
keep good records of interchanges, conversations, complaints, odd stuff, in case she needs PROOF that she's been bullied.
How far do you live ?
Thanks,
M88
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I'm with SendMe. I've lived in 2 complexes in which the maintenance men were low class, rude, and obnoxious. Regardless of whether Love's Mom was interpreting the situation realistically, nasty maintenance men and management do exist. And they can be hostile to single women.

In the last apartment in which I lived, one of the "neighbors" was a nasty piece of work who used to sit in his apartment and twirl the chamber of a revolver - I could hear it from my apartment. Complaining to the management did no good - they were afraid of him too.

I would NEVER live in an apartment again...ever.
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