We just had my mother in our local hospital due to one of her TIA spells she has. My wife and I were were explicit as to Mothers' degree of understanding and ability of reasoning, she has little. We found out that if a patient can not do everything for them selves, brushing teeth, shower, go to the restroom, choose selection of meals, operate call button, etc., the staff has no clue. My wife had to dump her bed pan, change her depends, give her a shower, clean her up after a BM because no one showed up. Mother had no breakfast because she was served pancakes. No one bothered to asked her if she liked them or not.
Yes we were on call 24/7 for any questions. Yes the staff assured us they understood about her condition. Is this common for most hospitals? This incident has driven our confidence down to nil in hospital competence.