Here's my story,
My wife went to Aspen Dental to get only upper dentures. That required pulling her upper teeth. She told Aspen from the start that she only wanted uppers. It was agreed.
The cost we was told was $3,800. We agreed and paid upfront total cost. We was told paid in full. My wife had an appointment the next following week to get her teeth pulled and impressions. I went with her and I waited in the lobby while they was working on her. About a hour went by a nurse came back to me in the lobby telling me come see your wifes new teeth. So, I did. Lord behold, my wife was so drugged up she was darn near out of her mind. Talking crazy like if stoned or high on drugs. She was so drugged up that I was shocked how drugged she was.
But, not as shocked from what I learned & found. My wife has top & bottom dentures. I looked at the nurse & doctor saying what's this? She only wanted uppers not lowers.The doctor told me that some how up front in the office they made a mistake and charged my wife for uppers & lowers they learned. Since your wifes bottom teeth was so bad we decided to pull them and give her lowers too since she already paid for them. I told them my wife didn't agree to this and that wasn't the agreement! They told me they talked to my wife while they was pulling her uppers. Humm, I said. My wife is all drugged up as not in her right mind and you people made an agreement like this? The reason at the start why my wife didn't want her lower teeth pulled is because, My wife was affraid to have her lowers pulled as all of her teeth pulled all at once to painful.But,they did it anyway. I was shocked. My wife went to the car crying afterwords in so much pain and shock.
After that we didn't attempt to take any further action.We thought what's done is done and move on. Weeks went by my wife had to go back to get her dentures adjusted. She did that a few times. Then, they told her to come back in 6 months for your permanent dentures. 6 months went by she went back to Aspen to get her permament dentures so she thought. They told her she has to pay another $1,200 in order to recieve her permament dentures. We was told we was paid up in full until this. We don't have another $1,200! My wife went storming out crying.
Hear we are 3 yrs later. My wife still doesn't have her permanent dentures. Is there any thing we can do legally to Aspen for all of this pain & suffering?