My recent widowed mother moved into retirement home. Her Dr.sent her a bill for $50.00-states missed appointment She was not aware of this. I spoke to a receptionist who stated that was the policy. My mother did not make this appointment. They state they called and spoke to "someone" at the home. My mother states she never got that message. She has never missed an appointment in her life.!! I very well understand this may have happened due to the recent death of her husband things ar all so new. But I doubt it .I can not get past the receptionist to talk to the Dr. I live in another state therefore I can not just pop in.. What are her rights. She never acknowledged/confimed this appointment to this office.What are her rights here?