Bank of America refuses to accept a stale DPOA. What can I do?
My mom completed a DPoA naming me back in 1997. She kept it in a safe deposit box until it was needed. Now in 2017 Bank of America refused to honor it as it did not have the wording they use specifically in relation to bank accounts. Obviously we cannot update it to a newer form as she is now incapacitated. I need to be able to pay her bills and this is very frustrating.