My mom lives in a wonderful assisted living home but feels abandoned if I'm not always there. How can I reassure her she is not alone?
I travel frequently for work and pleasure. I recently moved my mom from her home several states away to a wonderful assisted living home near me.
Recently while I was away Mom's phone died on a Saturday. I submitted an on-line request for a repair but it took the phone company until Thursday to repair it. She couldn't call he phone company because they make you do everything on-line, so she wasn't reassured. She could use the phone in the office and of course they would have helped her in an emergency but she was in a panic and felt abandoned. Now she's more clingy than ever.
How can I reassure her that in an emergency the staff would have acted with greater urgency as the situation would have required? She isn't abandoned at all. She insists I don't understand and while they're nice people they can't be counted on.