Only use agencies for home care -- not 'free lancers."
I've learned something this past week. Don't pay people that you've used from an agency more $$ or off the books because it and most important THEY will not work out. This is the 2nd time I've discovered this fact from 2 different agencies. We get them from the agency -- they work out great and then let us know that they are willing to work as a free lance (SSH, don't let the agency know -- that they ALL do this) . You think great, mom loves them, the paid help will get more $$ in their pockets -- all good right. WRONG. As soon as they become free lancers, they think THEY are the boss and don't follow instructions, take over your TV, feed your mom junk food so she gets constipated and act like they should be paid good $$ for this. Sometimes they have the nerve to not even treat your mom with the respect she deserves which is an even bigger insult. SInce you can't complain to the boss -- you the payer are screwed. Advice to the wise: Only use people through the agency. Seems they are on their better behavior then because they know you can complain to a higher up. The help may get less $$ in their pockets through the agency but from my experience -- the more $$ doesn't seem to make them "better". Strange but true. You thinkit would be opposite but people are people.