Assisted Living Memory Care Hygiene.
The AL Memory Care facility is not giving Mother or other residents showers. Everyone's hair always looks dirty and flat. What I found out is the CNA's are using Body Wash instead and not putting them in the shower. I don't know what they re using on the hair, but my Mom's hair always smells dirty and not freshly shampooed. I brought in shampoo and bars of soap, but it does not look like it has been used.
One of the new CNA's actually cornered me and another daughter (the one I mention below in next paragraph) and told us the other CNA's were not giving our parent's showers.
I have complained to the Nurse Supervisor, but nothing has changed. I think she knows exactly what is going on and turns a blind eye.
Other daughters of the residents are complaining among themselves, but not to her. This whole situation is deplorable. They seem afraid to complain to her, I think for fear of retaliation, which knowing this Nurse and the way she treats the CNA's is a possibility.
Even though her Mother is being neglected, one daughter said to me she was just "going to go with with the flow" and pointed to the empty Beauty Shop and said maybe I could wash my Mother's hair there!!!! I told her why should I do that when my Mother is paying $4,000 plus a month to have this done!!!! I was/am flabbergasted at this attitude. Ugh!!!!
Is this neglect typical of these facilities......that they expect this behavior from relatives of residents to look the other way and not complain? Has anyone had this happen to them? How did you handle this?