Maintenance man intimidated my mother. She spoke to the manager about it who said and did nothing.
My mother lives out of state from me. She is healthy and does fine. However she recently let me know that the maintenance man who came to her apt. was very hostile and acting like a bully. Scared and alone, she did not know what to do. She went to speak to the apartment manager who sat there and listened, but said nothing. The only thing the manager said was "I don't think he wa bullying you". To which my mother replied "Were you there?". She then left the office. My mother feels hurt by both the maintenance man and the reaction of the manager. The maintenance man came into her apartment and was looking at carpeting that needs to be changed. It is being changed because my mother used a solution on it which stained the carpet. However it has not been changed in a very long time so truly, no harm done. It is due for changing. When he came into the apt. which is my mother's home, he began to declare quite loudly and in an accusing way "That's bleach on the rug!". My mother was not expecting this at all since the Asst. Manager had already seen it and was very nice about it, my mother began to feel intimidated by the maintenance man. After he yelled about it being "bleach", my mother asked him if the carpet being put in would match the carpet in the bedroom. He said "no" and then proceeded to say that it was her fault the carpeting looked the way it did and not theirs. My mother said she understood however she pays to live there and since it was going to be changed, she would like the rug in the living room to match the rug in the bedroom. He described the new carpeting as being "dark gray". My mother said she did not understand this as she saw new carpeting someone had gotten and it was not gray. It was beige. He denied this and said it was gray and got mean about it. My mother later saw a piece of the carpeting that is used, and it is indeed beige. She wonders why he said "gray" except maybe to get her to change her mind about having her carpeting changed. Feeling the employee conducted himself in an intimidating way, she went to the manager. The manager listened but did not say anything when my mother voiced concern about the maintenance employee's anger and hostility. My mother said goodbye and then left. What recourse do we have? My mother should not have to be yelled at and bullied in her home. She was frightened by the man and the manager doesn't find this compelling.Any advice? Thank you.