Senior home agency provides good helpers, but administrative staff is horrible to deal with. Managing them is driving me crazy!
About a year ago I was having problems with the home senior care service I was using for my mom, age 89. Not communicating changes, sending a supervisor out without letting me know, things like that. Overall, the helpers are great, but the constant management issues have me wondering if I should switch services. Or maybe I am just expecting too much. The latest happened today when I found out through the daytime caregiver that a supervisor had been out to reevaluate my mom's mobility because the overnight caregivers - one in particular I think - had been saying that she is up more at night. If the caregiver hadn't told me, I wouldn't have known anything. I immediately called my contact person who said, yes, she knew the supervisor was going out to reassess my mom, but didn't realize she had to let me know every time she visited - or apparently that there was a concern about her status! So...I am left in the dark that there is a concern with a change in mobility and that a supervisor has gone out to evaluate. After grilling my contact I found out that the supervisor found everything status quo. Bottom line: no one tells me. I have tried every way I can to emphasize communication, and I put up with a lot for the sake of my mom, who reasonably likes her caregivers. Do I continue to just suck it up, no matter what, or do I consider that there may be an agency out there that is more responsive? On paper, the current agency continues to look the best and I really don't relish the prospect of interviewing and bringing in a whole nother agency. I am just tired of apologies and excuses - almost passive aggressive - from the current one. What do I do?