My in-laws have their long term health care through PERS - for state of California employees. Their requirement is that all caregivers are to be certified. My in-laws night and primary caregiver is no longer taking care of my in-laws so the agency sent a replacement who is not certified. As a result, my in-laws have to pay for her services. I would think that the agency should have known in advance what PERS requires. Has anyone had this problem, what did you do, and how was it settled?