My mother lives in a Personal Care Home. There are six woman there. I call my mom every day. She is 99 and has all her faculties.
My mom told me the CNA yelled at her so I told the owner of the house. I was visiting and told the CNA the handle to the toilet was broken I repeat myself and she said "I heard you" Today I called my mother to give her a message and she hung up without saying good bye. I have been a RN since 1976 and worked in geriatrics and now working with Dementia and Alzheimer's patients.
I am so angry at this CNA I want to slap her silly. If my patient does not hear I walk right up to her and I am kind to all family members. I gave spoken to the owner but it us so hard to communicate with her.