Finance Department lack of communication
This is about the finance department at my mother's memory care.
I just need to voice this somewhere since the woman there just does things with out telling me or when we do speak she doesnt mention things.
First - she, without my consent or knowledge took me off as being mom's payee and had her SS direct deposited into their bank.
Yes, you all said that is the way they do it- but I found it a real shock to get a letter from SS saying I was no longer her payee and not saying who was.
I told the woman about the shock (she laughed) and
we discussed that I will use her pension for the $60 personal allowance.
to pay for her med D premium, and to pay the MC balance.
Today- I get a statement from the MC
it states that SS has put the $60 personal allowance into the MC trust account.
How do I buy her things now?
Has anyone else had this lack of communication? Is this normal ?