I would think. Ask. I know when I signed all the paperwork there was a hold bed form in case she had to go to the hospital overnight. I signed do not hold bed so that way if we wanted we could transfer and also don't get stuck paying for a bed we are not using.
I have a similar problem with my mother. She has no complaints about PT, but the doctor first saw her 15 days after she had been there. They were trying to balance her medication and she was said to only need rehab for 5 days. Now its been 20 and she cannot walk without help. She was driving and walking 2 days before she had her episode of low blood pressure, and they stabilized her 100% in the hospital. Now in rehab she can no longer walk on her own. But the doctor told me she could? I had her sent to an ER. Can I get her moved to a different facility from the ER?
Start with the director of nursing. Ask for a meeting with her and the director of social work, jointly. Is mom complaining that they are too rough or is this what you've observed? Find out who your "point person" is for communication and do your communicating in writing via email, so you have a paper trail.
If you get no resolution or improvement, ombudsman and joint commission.
Just very tough in their movements with her. She has developed a huge bed sore for lack of movement. Poor communication. I have talked with them about several concerns and they do not address them or even attempt to help resolve the issue. Therapy is fine. It's the nurses and aides.
Ask for the Ombudsman. Curious, what is poor? Is it the PT, the nurses or something else. Sometimes you are better to fix the problem in place than take a chance on another facility. If AARP is your insurance provider, certainly call them to express your concerns.
If you get no resolution or improvement, ombudsman and joint commission.