Hospice Care Services and Policies | Questions for Hospice

Services and Policies

What services are offered?
What services are included in the basic daily rate?
What services are not covered in the basic daily rate?
How many patients do you care for?
How do you include patients in decisions regarding their care?
How do you include family members/caregivers in decisions regarding patient care? How are they notified?
Can family members/caregivers help the patient with personal care?
What services will family members/caregivers be responsible for?
What resources are available if a family member chooses to care for the patient at home?
If the family or patient decides that home care isn't the best option, can the hospice plan be re-evaluated? Can additional help be provided?
Will there be a written statement or contract outlining the terms of care? Is this negotiable? How often is this plan of care reviewed and revised?
What policies/processes do you have for resolving issues?
What other services might the hospice assist with if needed (dressing, bathing, meals, grooming, going to the bathroom, transportation, etc.)?
If the hospice patient requires high-technology therapies or devices to manage pain and other symptoms, will this be an issue?
What are the available support services for family members/caregivers?

Questions to Ask Hospice About Services and Policies