To help you shop for an emergency response system, consider the following suggestions, provided by Gross, whose company, Medical Alert was recommended as the best medical alert system by Good Housekeeping magazine in an article titled "Home Alone" (Nov 2005).
Price – Medical alert companies charge a monthly fee for monitoring services. Compare pricing, features and servicing of each system. Also, ask if the price will increase. Some companies raise the monitoring fee every year.
"Our fee is $29.95 per month, for as long as the senior has the system. The price never goes up, so the senior and caregiver, many of whom are on tight budgets, don't have to worry about the cost going up unexpectedly."
Hidden Costs – There should be no up-front costs. Seniors should not have to pay for the transmitter or monitoring console. The systems should be included as part of the monthly fee.
Contracts – Don't sign a long-term contract. Caregivers and their aging parents should be able to cancel at any time. Read the agreement carefully before signing.
Experience – How long has the company been in business? Portability – Can the system be used when the elder is away from home – i.e., is it portable? Some companies offer a small base unit that is the size of an answering machine. "The senior can take the system with them when they travel, and it will work in all 50 states. It's great for snowbirds," Gross says.
Ease of Use –Try out the system and make sure it is easy to use. Is the emergency button large and easy for the senior to see and press? Are there any complicated instructions, buttons on the console or other features that might be troublesome for the elder to operate?
Keep reading for more tips!