Good morning everyone,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus
Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.
Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.
Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.
We appreciate your patience, and the support you show one another on AgingCare.
-The AgingCare Tech Team
Every time I click the circle to remove the widget indefinitely, it pops right back up like a jack in the box!
I know that the widget serves a purpose but I don’t use it and it is irritating not to be able to get rid of it.
And that ad asking if I need care. Same problem. It interferes with my posting and reading.
It seems to me that those having problems with this issue of newsfeed are having it when they are on their PHONES.
Need, Peggy Sue, Bounce, is that CORRECT?
Because those of us who do AC on PC or laptops don't seem to complain of it.
Same thing with the widgets. They are only intrusive on phones, apparently.
I don't do anything on phones, and seldom do newsfeed anyway, but from what I see below that seems to be the issue.
If trying to recreate it perhaps use phone?
That has been happening to me too. I restart my phone and it takes care of it.
For me nothing is changed. If I go to newsfeed I see who commented on a post I commented on and who "voted my comment " helpful.
Are you on a different device? Are things changed for others?
This morning the tech team released several items for the forum. We fixed a bug where HTML tags were showing up in the actual text of posts. We also updated how email subscriptions work on the back end and made an improvement to moderator tools. Have a good holiday weekend, everyone.
Some people just use a different email address or they ask AC administrators about changing their screen name. I don’t know any other options.
Some don’t want to register with a different email address because they don’t want to lose their private messages.
Some posters have changed their names several times!
I can see them.