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Good morning everyone,

Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.

If you were having issues logging in, a simple password reset will get you back into your account.

Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus

Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.

Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.

Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.

We appreciate your patience, and the support you show one another on AgingCare.

-The AgingCare Tech Team

229 Comments

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Are you signed in at all times? If so, maybe sign out and sign back in? Maybe clear your history? You will need to sign back in if you do that. Sometimes "cookies" will screw things up.
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Care13 - It can be because you used a word that the anti spam bots flagged, or you provided a link they didn't like, it could also be because there's a glitch in the system. It would be nice if they would let us know what's up because multiple people have already reported this problem and I'm sure many more of us have encountered it and just shrugged and given up trying (I know it have)
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Is the 'Whoops' error (a photo with a cat I think) a glitch? It gives no reason as to why a post cant be posted, just that the support team is working on it. It's been happening for a few weeks for me. I didnt have luck contacting support via email...hoping it's also being worked on as I cant post new questions and dont have info as to why, thanks
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I just tried to post a topic in Discussions and got the kitty.
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Admins, can you please check on recent problems posting in Discussions? I wasn't able to post and then when I succeeded, then couldn't edit it. Others seem to be having same problem, in Discussions.

Thanks!
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Thanks so much, admins.
I for one think you do a great job here overall!
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Update from the Tech Team: Today we took AgingCare offline for a few minutes to release some backend improvements and remove some spam from the forum. We are continually working behind the scenes to modernize AgingCare, block spam in its ever-changing forms, and maintain a good user experience for all our members and visitors. We appreciate your patience while we investigate issues and deploy solutions. Thank you for reporting suspicious posts to the moderator and helping to keep this community safe and supportive.
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Sorry, admins, our "hacker's" back.

Wouldn't you think there was more fun out there than playing with AC?
Wait, IS there more fun out there?
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Beatty, send them a message. They will fix it! Used the message form.
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I haven't been able to access my profile since very early 2024.. when I added new years's eve fireworks to my profile pic background.. been stuck with 'em ever since. No summer look, no easter bunny, no autumn leaves now. Could be worse..
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We periodically get these things, Need. Whether it is a disgruntled person or just hacking for fun, it seems easily and quickly caught and taken care of by the admins, usually even on a weekend!
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Oh gosh, sorry to hear this, Alva.

Thanks for the heads up!
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Just an update to all. Currently I cannot access my profile. I can get everything else just fine. The profile shows as our new Hacker-dude's window with all the trash in it, and then I get a spinning as tho it is trying to download something. At the bottom of the square it has a button to press that says "OK". If you are getting the same when you attempt to get your profile I would suggest you DON'T press that "OK" button. Who knows where that will take you.
I have checked with others by email and they can SEE my profile as though nothing has happened to it.
I think I got this for attempting to report the new hacking by going to his/her profile, making a comment to the admins to check the profile, and reporting my own comment.
I think if this is one of our usual troublemakers just a message not to mess with him/her.

Out to admins: Hopefully you can restore my profile. If not, not much lost in that.
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Well, whoever the new Hacker is just attacked my profile.
I reported him or her to admin, by going to his/her profile, so imagine was to be expected.
Now when I press on profile I get his message with all the gobbledee goop junk rather than my profile.
WHERE DO THESE FOLKS COME FROM and why DO they mess with AC so much?
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Alva... A "Reverand"? that makes me even more intrigued 🤣
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Geaton, I agree with you. This is kind of bottom of the barrel scamming going on. Someone with not too big a brain. I think there is likely a connection. Admins were on their toes to get this quickly. I think the more reports we can quickly make to them the quicker these guys get shut down.

Grandma, I didn't get the Reverand's attempts at scams either.
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Geee...should I feel slighted or lucky that I didn't get a scam message.
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IDK where the porn is posted, but I wouldn't be surprised if it isn't the same spammer's lame-o attempt to give the admins the finger for removing and blocking them.
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So now we have a stalker posting porn?
Perhaps it's the Rev's side job.
If he's looking to shock anyone he sure is barking up the wrong tree with this gang!
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Something is going on, someone put 4 nasty picks up??
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Hi all,
 
Thank you for flagging this. Moderators noticed these spam messages and immediately blocked that member from the forum this morning. Their account and profile are no longer active, and their posts (including messages) should no longer appear anywhere on the site.
 
I'm also going to remove their copy/pasted spam message in your posts below so it doesn't perpetuate their scheme.
 
If you notice anything else spammy or suspicious in the forum, please continue to use the report button, private message this admin account, or use the contact us form.
 
Thanks!
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I received this scam message last night via PM, reported it to admin, and they removed it from my page. What I wonder is why the scammers profile is still up on AC???
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Cwillie

When I clicked on the rev’s profile, it only showed him connected to 1 message.

And no, I have never noticed the three dots before. Thank you. would have been much easier.
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I'm sure the Rev has flooded the forum. You do know you have the option to report a PM, right? Use the three dots in the upper right. And to contact Aging Care directly scroll to the bottom of the page and use the About AgingCare link, then Contact Us.
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Admins,
I have the same message as Geaton. Mine posted 7 hours ago and I am also requesting to have it removed from my private messages.

Thanks
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Admins, I just got a PM trying to solicit me for a scam.

I don't see any way to report this so I'm posting it here hoping you'll block them and remove this PM from my account. Thanks.
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My problem has been fixed. Thanks, AgingCareCM!
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Geaton,

I had the kitty a while back but it’s okay now.
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Hi all,

The team's aware of this sporadic issue with profile pages. Thanks for your patience as we work to fix it.
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Nope, everything is fine for me
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