Need point person to talk to in charge Get jerked around by staff Only been there a month and upset by lack of coordination from staff Cant walk, talk or swallow
First of all, the charge nurse is the supervisor of the CNA staff. So that would be the person to start with. Secondly, if your mother refuses hygiene care they will not force it on her.
As for never getting the same CNA. The CNA staff are not pets assigned to a resident. Most of them are probably part-time or contracted from homecare agencies. Staffing is up to the admiistration of any care facility.
Administration. Go to the ADMINISTRATION, not the staff. Glad you have pictures. If you can, install cameras.
Here are the numbers to report abuse. The Illinois Department of Public Health operates a Central Complaint Registry to record and investigate complaints regarding nursing facilities, hospitals and home health agencies. The Central Complaint Registry (Nursing Home Hotline): 1-800-252-4343, 1-800-547-0466. You are going to need to raise holy hades here.
As for never getting the same CNA. The CNA staff are not pets assigned to a resident. Most of them are probably part-time or contracted from homecare agencies. Staffing is up to the admiistration of any care facility.
Glad you have pictures.
If you can, install cameras.
Here are the numbers to report abuse.
The Illinois Department of Public Health operates a Central Complaint Registry to record and investigate complaints regarding nursing facilities, hospitals and home health agencies. The Central Complaint Registry (Nursing Home Hotline): 1-800-252-4343, 1-800-547-0466.
You are going to need to raise holy hades here.
I am so sorry.